In the first few weeks, the passenger pickup line has been congested, with some people complaining that it’s taking longer than before to pick up arriving passengers. Where do you pick up passengers at KCI now? How does the cellphone lot work? She and her two children were visiting Kansas City for the first time from Washington, D.C. That means a lot when you have a bunch of kids,” Robynn Nichols said. “This is probably one of the first airports we’ve gone to where the family bathroom has been open. KCUR 89.3 Many of the concessions at the new KCI terminal, like the Brookside Local, are airport-sized version of locally owned Kansas City favorites. There have been a few hiccups, such as a congested passenger pickup line and scuffing on the terrazzo floors, but he said most people have been excited. On the whole, feedback has been positive, said Pat Klein, director of the Kansas City Aviation Department. “In fact, this is probably the best terminal I’ve been in.” “The old terminal I haven’t been in for about 10 years, but it’s completely different,” she said. She lives in Kansas City and joked that she’d book a flight just to come back to the terminal. We just came from Reagan (International), and there is just no comparison whatsoever,” said Rita Ortolani, who had just flown home from Washington D.C. What are people saying about the new Kansas City airport terminal? The Beacon is sharing up-to-date information about some questions that have popped up since the terminal came online. 28 opening, the terminal has screened over 300,000 passengers. The new terminal is earning praise for its focus on inclusion, which can be found everywhere from the heights of the information and check-in counters, private rooms for breastfeeding parents, adult changing tables in some restrooms, and visual paging board for passengers who may have trouble hearing the announcements. “It shows what an airport should look like beyond 2023.” “The upgraded MCI does a lot more than check a few standard boxes,” reported Conde Nast Traveler, using the aviation code given to the airport when it was known as Mid-Continent International Airport. Now that people are getting the hang of it, he said, the problem is clearing up. Kansas City Beacon Pat Klein, the director of the Kansas City Aviation Department, said that there has been an adjustment period at the congested KCI passenger pickup line.
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